Privacy Policy

Who we are

Our website address is: https://help.touchsize.com. This is a help desk (support page) for users who need support for the products created by the TouchSize company.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any contact forms we have on our website is data only we get and we do not share with any other parties except anything when you, the visitor ask for it.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share data, sell it to third party services or companies. Data is collected through Analytics services for being used by ourselves only.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We save your contact information only for contacting you, and only the information you provided. We might also use your contact information like your name, email and other information you provide for sending your newsletter about our new products and information we think might be interesting for you. You can always unsubscribe.

Additional information

How we protect your data

Our servers are secure and your information is always safe with us. All connections are encrypted with SSL certificates and we never share your information, tickets and login credentials to your website. Never send permanent login credentials to our support staff. While we do make massive efforts to keep your and our information secure, we strongly recommend only providing temporary information to keep your website safe. We cannot be held responsible for any data breaches.

What data breach procedures we have in place

In case of data breach we will always inform and email the users affected to update any passwords they provided to us.

What third parties we receive data from

We do not have any third parties that we use to receive data from except for Analytics.

What automated decision making and/or profiling we do with user data

None.